*Screaming*
Apr. 22nd, 2004 09:08 am"Failure to plan on your part does not constitute an emergency on mine."
WHY DON'T PEOPLE GET THAT??? This morning, in the past 1.5 hours alone, I have had three people call. All of them had a rude, arrogant tone of voice.
The first one: "I don't know who put the dates in wrong, but someone did and since it's in your caseload it's your fault."
"Um, ma'am, someone else does the bill tracking."
"Well, I put the dates right and I don't understand why she didn't put it in correctly."
"What would you like to do about it?"
"Can you fix it NOW?"
"Nope. Please fax to __________"
*Major sigh*
Next caller:
"Can you fax this and this and this immediately to me so I can process so-and-so's case."
"No. I can do it this morning, but I cannot do it immediately."
"In the next hour?"
"No. There is a client waiting for me. I will do it when I can."
*caller hangs up*
Third caller:
"When do I get my card in the mail?"
"Two to three weeks."
"So I can do nothing until then?"
"I can give you a temporary card if you stop by."
"Why can't you mail it to me."
"I could do that."
"I will expect it within the next two days then."
"It may take longer than that. It is sent from a central office."
"I expect you to send it immediately."
And so on...
AS IF I HAVE NOTHING ELSE TO DO! PLEASE! Some respect here??? I do my job - and I do it damn well - but I would appreciate some courtesy.
First caller just called again:
"I just faxed this. Can you verify it was received."
"No, someone else enters it into the computer."
"So you can't verify it at all?"
"No, it is sent to a different part of the building."
"Well, I sent it to who you told me to send it to."
"Then, ma'am, I'm sure she will receive it. Someone enters it into the computer and then she will have it by this afternoon, I'm sure."
*caller sighs*
"Okay, whatever. Bye."
"Have a good day, ma'am"
WHY DON'T PEOPLE GET THAT??? This morning, in the past 1.5 hours alone, I have had three people call. All of them had a rude, arrogant tone of voice.
The first one: "I don't know who put the dates in wrong, but someone did and since it's in your caseload it's your fault."
"Um, ma'am, someone else does the bill tracking."
"Well, I put the dates right and I don't understand why she didn't put it in correctly."
"What would you like to do about it?"
"Can you fix it NOW?"
"Nope. Please fax to __________"
*Major sigh*
Next caller:
"Can you fax this and this and this immediately to me so I can process so-and-so's case."
"No. I can do it this morning, but I cannot do it immediately."
"In the next hour?"
"No. There is a client waiting for me. I will do it when I can."
*caller hangs up*
Third caller:
"When do I get my card in the mail?"
"Two to three weeks."
"So I can do nothing until then?"
"I can give you a temporary card if you stop by."
"Why can't you mail it to me."
"I could do that."
"I will expect it within the next two days then."
"It may take longer than that. It is sent from a central office."
"I expect you to send it immediately."
And so on...
AS IF I HAVE NOTHING ELSE TO DO! PLEASE! Some respect here??? I do my job - and I do it damn well - but I would appreciate some courtesy.
First caller just called again:
"I just faxed this. Can you verify it was received."
"No, someone else enters it into the computer."
"So you can't verify it at all?"
"No, it is sent to a different part of the building."
"Well, I sent it to who you told me to send it to."
"Then, ma'am, I'm sure she will receive it. Someone enters it into the computer and then she will have it by this afternoon, I'm sure."
*caller sighs*
"Okay, whatever. Bye."
"Have a good day, ma'am"